What our project will do:

Our project’s main aim, is to focus on the intercultural training provision in the public sector. We have selected municipality employees as main target groups to work with, people who regularly deal with the Q-SER final targets, emigrants and refugees. They will be up-skilled and trained to acquire the necessary skills and knowledge to perform their work activities. To reach this aim, the project has specified the following objectives needed to be met:

Objective 1: A needs analysis to determine their training needs. About 300 people where interviewed and asked in the beginning of the project to share their way of work, their routines, their educational background, their work activities and much more. The results were gathered and a training course was designed to cater for the specific needs identified. The Q-SER training course is entitled: “Q-SER and Multicultural Communication and Diversity” consisting of 3 modules with subunits. The average duration of the course is six hours. The course is provided online through the Q-SER Learning Management Platform

Objective 2: Design of two mentoring models. 1) Impact circular model targeting an organisation at a high level, strategic and 2) Circular Cycle Mentoring model, targeting the staff of the organisation. Both are designed in such a way as to allow penetration into existing structures and impact monitoring to allow re-use.

Objective 3: other multilingual training resources and webinars. As part of the models and Q-SER training course, the partners have created additional training resources that can be used by the target groups. One very interesting result is the job shadowing guidelines provided for mentors to help the support structures and up-skilling of mentees.

Objective 4: to widely disseminate and make the project Q-SER known. The partners are conducting seminars, workshops and project presentations to raise awareness of the results and to establish networks

Who do we wish to reach:

The main target groups are municipality employees, public officials, NGOs but also social enterprises and educational providers. All, have much to benefit from the Q-SER project ranging both from the training resources but also from the practical approach the project has. Our target group can find scenarios of use, working hypothesis, online, autonomous training units, multilingual content and templates to be directly used by the beneficiaries.

How are we going to do this

Our methodology is divided into tasks and activities, all underpinned by a clear time plan followed by the partners. In our methodology we have specified the following:

  • A clear division of tasks and activities to be undertaken by the seven partners
  • The need to involve the target group members within the project activities. This is done by the organisation of seminars and workshop by the partners
  • Organise activities that raise the project awareness. This ranges from presentations in conferences to design of material such as leaflets and posters.
  • Internal organisation and project management. All partners have extensive knowledge of working with European projects and being in transnational working teams. Listening and learning from each other is imperative.
  • We organize activities that will allow us to sustain the Q-SER project results as well as exploit them. The project results will be available for a long period following project end.

Our results

The Q-SER results are diverse, multilingual, practical and based on real user needs. Following the user needs analysis undertaken (you can find the deliverable under the tab Results), the project will create the training material which will be available online on the project LMS.

All our results are available under the Menu Results. Please feel free to take part and use them. The license agreement in place is the Creative Commons. Contact us if you have any questions or comments.